Financial institutions are beginning to realize that by capturing data available to them, it’s possible to implement analytics that deliver enhanced enterprise reporting. This offers significant value for the business, helps mitigate risks and streamline the customer’s experience. The perception of price is problematic, however, with many institutions believing this type of analytics is either out of reach or simply not cost effective. Let’s assess the cost-to-value ratio and determine whether this thinking is true.Click to read more
Financial institutions are fully cognizant of the need to leverage customer data to help drive the client experience, if they want to maximize their ROI. At the same time, a client-centric approach to financial business helps build customer loyalty. By combining householding with analytics, these two criteria aren’t mutually exclusive.Click to read more
Click to read more
There’s a new kid on the financial block called Customer Experience Management (CEM), and it’s changing all the rules. Since its arrival on the scene, your product is no longer as important as it was. It now shares status with the customer’s journey throughout their entire relationship. Improving this journey means guiding it to be as efficient and convenient as possible. Employees are your front line, so empowering them to make this happen is vital for your institution to remain competitive.
The evolution of big data has changed the way we do business. Financial institutions are now accustomed to having real intelligence about their clients and target markets available on demand. Analytics enable the use of data to predict the future in a way we could have previously never imagined, by providing actionable insights into behavioral patterns. While the benefits of having this detailed information are significant, conducting in-house analytics to produce the intelligence creates risks that aren’t always readily identifiable. By engaging a solution provider whose core competency is delivering analytics solutions, however, you can mitigate several of these risks:Click to read more
JOHO, LLC has been recognized by CIO Review Magazine as one of 20 companies that are at the forefront of providing data integration solutions and impacting the marketplace.Click to read more